Terms of Service
1. Introduction and Scope
These Terms of Service govern access to and use of https://esmarivail.com, including browsing the website and purchasing furniture products through it.
By using the website or placing an order, you agree to comply with these Terms and applicable laws. Please review the relevant website policies before completing a purchase. These Terms are intended to work alongside those policies and do not waive or limit any consumer rights that cannot legally be excluded.
2. User Accounts and Website Responsibilities
If account registration is available, you are responsible for providing accurate information, maintaining the confidentiality of your login credentials, and taking reasonable steps to protect your account.
You may not use the website for fraud, unlawful activity, unauthorized access, deliberate disruption, or conduct that infringes another person's rights.
We aim to maintain the website and address operational issues as reasonably appropriate. Nothing in these Terms excludes responsibilities that cannot lawfully be excluded or limits rights available under applicable law.
3. Products, Inventory, and Pricing
We make reasonable efforts to provide clear and accurate product descriptions, images, prices, and availability information. Product details, inventory, and pricing may change as information is updated or errors are corrected.
Furniture may appear somewhat different in person because of lighting, photography, screen settings, or natural variations in materials and finishes. This does not eliminate any applicable obligations concerning product descriptions, conformity, warranties, or consumer remedies.
Before submitting an order, review the product specifications, quantity, displayed price, shipping information, delivery address, and order total shown at checkout. Applicable shipping charges and other amounts will be presented through the relevant ordering process.
If a material error affects a product listing or price, the issue will be handled according to the circumstances, applicable law, and any relevant order terms. Nothing in these Terms creates an unrestricted right to cancel a confirmed order or disregard an obligation to the customer.
4. Orders and Payments
When placing an order, you must provide accurate information reasonably necessary to process the purchase and arrange delivery.
Accepted payment methods are Visa and Mastercard. Payment may be subject to authorization and processing. Submitting an order or receiving a payment authorization does not necessarily mean the order has been finally confirmed or shipped. Order status and confirmation are determined by the information provided through the actual ordering process.
Please review your order details before completing checkout. If a payment fails or an order requires review, additional processing may be necessary.
Approved refunds are handled under the applicable cancellation and return policies and are generally issued to the original payment method. The time required for funds to appear in your account may depend on the bank, card issuer, or payment processing arrangements.
For your protection, do not send your full payment card number or card security code through ordinary email.
5. Shipping and Delivery
We currently ship to destinations within the United States.
Order Processing
Orders generally require 1–3 business days for processing. Orders placed before 6:00 PM local U.S. time on a business day generally begin processing that day. Orders placed after the cutoff, on weekends, or on holidays generally begin processing on the next business day.
Beginning processing does not guarantee that an order will ship that same day.
Shipping Rates
- Orders under $120: $12.99 shipping.
- Orders of $120 or more: Free standard shipping.
Transit Time and Carriers
After an order is handed to the carrier, estimated transit time is generally 6–11 business days. The usual combined estimate for processing and transit is 7–14 business days. These are estimates, not guaranteed delivery dates.
Depending on the order, carriers may include DHL, UPS, or FedEx. The carrier used for a particular shipment depends on the actual delivery arrangements.
Where tracking is available, tracking details may be provided through an order or shipping notification. Carrier updates may be delayed, and delivery timing may be affected by circumstances beyond the estimated schedule.
If your shipment is delayed, tracking information appears incorrect, or you need help with a delivery address, contact customer support.
For additional details, review the Shipping Policy.
6. Order Cancellation
You may request cancellation while an order has not yet shipped. Cancellation eligibility depends on the order's actual status and must be verified before the request can be confirmed. An order that has entered processing is not automatically ineligible for cancellation.
Once an order has shipped, it generally cannot be canceled directly. If you no longer want a shipped order, please wait for delivery and consult the Return and Refund Policy to determine whether a return is available.
For an eligible cancellation that is approved, a full refund will be initiated within 1–3 business days after approval. Refunds are generally returned to the original payment method. The time needed for the funds to appear in your account depends on the relevant financial institution or payment processing arrangements.
To request cancellation, email service@esmarivail.com or call +1 (972) 613-8942. Please provide your order number and any information reasonably needed to identify the order.
For complete details, review the Order Cancellation Policy.
7. Returns and Refunds
We offer a return process but do not provide direct product exchanges.
Return Requests
You may generally request a return within 14 days after delivery, subject to the Return and Refund Policy and applicable law. This is our stated return period and does not restrict any additional rights that may apply under law.
If you want a different item or style, you should follow the applicable return process for the original product and place a separate order where appropriate.
For an order that has not shipped, use the cancellation process rather than the return process for delivered products. An order that has already shipped generally cannot be canceled directly.
Return Shipping and Product Issues
Return shipping costs or other permitted charges, if applicable, depend on the circumstances and the terms disclosed in the Return and Refund Policy. We will not impose a charge that conflicts with that policy or applicable law.
Issues involving damaged, defective, incorrect, or otherwise nonconforming products will be handled under the applicable policy and legal requirements. Nothing in these Terms removes any remedy that may be required by law.
Refund Processing
For an approved return, the refund will be initiated within 1–3 business days after the returned item has been received and verified. Refunds are generally issued to the original payment method. The time required for the funds to appear in your account depends on the bank, card issuer, or relevant payment processing arrangements.
For full eligibility requirements and procedures, review the Return and Refund Policy.
8. Privacy and Data Protection
Personal information may be processed when you place an order, request customer support, or use website features, depending on the information provided and the website's actual configuration.
Personal information may be used as reasonably necessary to process orders, arrange delivery, respond to inquiries, maintain website operations, and meet applicable legal obligations. Information may be disclosed to relevant service providers or other recipients where necessary and legally permitted.
Cookies and similar technologies may be used according to the website's actual configuration and applicable requirements. Privacy rights depend on the applicable law and the circumstances of the processing. The GDPR applies only where its territorial and other legal requirements are met.
Personal information may be transferred to and processed in the United States. Where applicable law imposes requirements on international transfers, the relevant transfers must comply with those requirements. Depending on the circumstances, safeguards may include appropriate contractual protections, access restrictions, encryption during transmission where appropriate, or legally recognized transfer mechanisms. The actual safeguards depend on the relevant data flows and arrangements.
Further information is provided in the Privacy Policy and Cookies Policy.
9. Disputes and Governing Law
Website use and transactions may be subject to applicable U.S. federal law, state law, and other laws that apply to the relevant circumstances.
The law governing a particular dispute may depend on the transaction, the parties involved, and mandatory legal requirements. These Terms do not establish an exclusive court, mandatory arbitration process, class-action waiver, or exclusive governing-law provision.
Nothing in this section waives consumer protections or legal rights that cannot lawfully be waived. Any dispute will be addressed in accordance with the applicable legal requirements and relevant transaction terms.
10. Changes to These Terms
These Terms may be revised to reflect changes in website operations, purchasing procedures, or applicable legal requirements. The current version will be published on this page.
Where a change requires notice or another action under applicable law, the relevant requirements will be followed. A revision does not automatically change the terms of a completed transaction or retroactively remove rights that have already arisen.
11. Contact Us
For questions about these Terms, orders, shipping, cancellations, returns, or refunds, please contact us:
Email: service@esmarivail.com
Phone: +1 (972) 613-8942
Address: 520 N Hampton Rd #201, Desoto, TX 75115, USA
Shipping Area: United States
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM