Shipping Policy
At Esmarivail, we strive to process and deliver your order as efficiently as possible. This Shipping Policy explains our shipping rates, order processing procedures, estimated delivery times, and how we handle shipping-related issues.
1. Shipping Destinations
We currently ship orders within the United States.
Shipping availability may vary depending on the delivery address and the products ordered. If we are unable to ship to your address, we will notify you using the contact information provided with your order.
2. Shipping Rates
We offer the following standard shipping rates:
- Orders under $120: A standard shipping fee of $12.99 applies.
- Orders of $120 or more: Standard shipping is free.
The order subtotal before shipping charges and any applicable taxes will be used to determine eligibility for free standard shipping, unless otherwise stated at checkout.
Any applicable shipping charges will be displayed during checkout before you complete your purchase.
3. Order Processing Time
Orders are generally processed within 1–3 business days after payment is confirmed.
Our order processing cutoff time is 6:00 PM local U.S. time on business days. Orders placed after the cutoff time, on weekends, or on public holidays may begin processing on the next business day.
Order processing includes payment verification, order preparation, and shipment arrangements. Processing time is separate from transit time.
4. Estimated Shipping and Delivery Time
After your order has been processed and handed over to the shipping carrier, standard transit time is estimated to be 6–11 business days.
Delivery estimates begin when the carrier receives the package and do not include order processing time.
The total estimated fulfillment and delivery period is generally 7–14 business days, subject to carrier operations and other circumstances beyond our control.
We may use shipping carriers such as DHL, UPS, or FedEx, depending on the destination, package requirements, and available services.
All delivery dates and timeframes are estimates, not guarantees. Actual delivery may be affected by weather conditions, carrier delays, peak-season volume, incorrect address information, or other unforeseen circumstances.
5. Tracking Information
When tracking is available, we will send shipment information to the email address provided at checkout.
Tracking details may take some time to become active after the carrier receives the shipment. You can use the tracking information to monitor your package's progress.
If you have not received tracking information within a reasonable period after your order ships, please contact our customer support team.
6. Shipping Address and Address Changes
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you need to correct your shipping address, contact us as soon as possible at service@esmarivail.com. We will make reasonable efforts to accommodate the request before the order ships, but address changes cannot be guaranteed.
Once an order has been handed over to the carrier, we may be unable to change the delivery address.
Esmarivail is not responsible for delivery issues caused by incorrect or incomplete address information provided by the customer. Additional shipping charges may apply if reshipment is necessary, subject to applicable law.
7. Delayed, Lost, or Damaged Shipments
If your shipment is delayed, appears to be lost, or arrives damaged, please contact us at service@esmarivail.com.
To help us investigate, please provide your order number and, where applicable, photographs of the damaged item and packaging.
We will review the issue and work with the shipping carrier when appropriate to determine the next steps. Available remedies will depend on the circumstances, our applicable policies, and applicable law.
If tracking shows that a package was delivered but you have not received it, please check your delivery location and contact the carrier when appropriate. You may also contact our customer support team for assistance.
8. Order Cancellation Before Shipment
If you wish to cancel an order, please contact us as soon as possible.
Orders that have not yet entered shipment processing may be eligible for cancellation. Once an order has been shipped or handed over to the carrier, cancellation may no longer be possible.
If a cancellation is approved before shipment, we will initiate the refund within 1–3 business days. The time required for the funds to appear in your account may depend on your payment provider or financial institution.
If the order has already shipped, please refer to our Return and Refund Policy for information about returning eligible items after delivery.
9. Returns After Delivery
If you wish to return an eligible item after delivery, please review our Return and Refund Policy.
Our voluntary return window is 14 days, subject to the eligibility requirements and conditions described in that policy and any rights available under applicable law.
Please contact customer support before returning an item so we can provide the appropriate instructions.
10. Contact Us
If you have questions about shipping, delivery, or an existing order, please contact us using the information below.
Store: Esmarivail
Email: service@esmarivail.com
Phone: +1 (972) 613-8942
Mailing Address: 520 N Hampton Rd #201, DeSoto, TX 75115, USA
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM